Shipping policy
Last updated: October 17, 2026
Thank you for shopping with DomimiPet. This policy explains how we ship your order, what it costs, and what to expect after you buy.
Order Processing
Except as otherwise stated on our website, orders are processed within 1 business day (excluding holidays).
Orders placed after noon or on weekends and holidays may begin processing the next business day.
You'll receive a confirmation email with tracking as soon as your order ships, if the shipping method supports it.
Shipping Methods & Delivery Times
Available shipping methods and estimated delivery times are shown at checkout. Delivery times are estimates, not guarantees, and begin once your order ships. They may be affected by carrier delays, weather, or other events outside our control.
Domimipet Free Shipping Policy
DomimiPet offers free shipping on orders of US$19 or more to the following 28 countries and regions listed under “Shipping destinations” in this policy.
Shipping Destinations
United States, Canada, United Kingdom, Australia, New Zealand, United Arab Emirates, Austria, Belgium, Switzerland, Czechia, Germany, Denmark, Spain, Finland, France, Ireland, Israel, Italy, Netherlands, Norway, Poland, Portugal, Sweden, Japan, South Korea, Malaysia, Singapore, and Hong Kong SAR.
How the Minimum Order Amount Is Calculated
The US$19 minimum is based on your merchandise subtotal after applicable discounts and before taxes, duties, and shipping charges.
For example, a US$29.90 toy purchased with a US$5 welcome coupon has a discounted merchandise subtotal of US$24.90 and qualifies for free standard shipping to an eligible destination.
How Free Shipping Is Applied
Free standard shipping is applied at checkout when your order meets the minimum amount and you enter a valid delivery address in an eligible destination. No separate free shipping code is required.
For orders below US$19, available shipping options and charges will be displayed at checkout before payment. Any optional express shipping service is charged separately.
Other Destinations
Our free shipping offer applies only to the destinations listed in this policy. If your delivery address is outside these destinations, please contact domimipet@gmail.com to check shipping availability before placing an order.
Delivery Times
Free shipping does not mean immediate delivery. Delivery times vary depending on the destination and shipping arrangements. Please refer to the delivery information displayed at checkout.
Order Tracking
Once your order ships, we'll email you a confirmation with a tracking number and link, if applicable. Please note tracking information may take time to update after you receive it.
Shipping destinations
We currently ship to Australia, Austria, Belgium, Canada, Czechia, Denmark, Finland, France, Germany, Hong Kong SAR, Ireland, Israel, Italy, Japan, Malaysia, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom, and United States.
International orders may be subject to customs duties, import taxes, fees, and customs delays. Any applicable charges collected at checkout will be shown before you complete your purchase.
Address accuracy
Please check your shipping address at checkout. Contact us as soon as possible if you need to correct it.
Lost, damaged, or delayed packages
If your order is lost, damaged, or delayed, contact us and we will help you work with the carrier.
Order Changes & Cancellations
Need to change or cancel your order? Contact us as soon as possible. We may be able to accommodate changes before your order ships, but once it's in transit we're unable to modify it. Refunds for cancelled or delayed orders will be processed promptly to the original payment method where possible.
Questions?
Contact our team at domimipet@gmail.com.