Refund policy

Returns & Refunds

We want you and your pet to enjoy your Domimi purchase. If something isn’t right—or your pet simply isn’t interested—we’re here to help.

This policy applies to pet toys and accessories purchased directly from domimipet.com. For purchases made through another retailer, please contact that retailer for return assistance.

30-Day Returns

You have 30 days from the date your order is delivered to request a return.

We understand that every pet has different preferences. You may open the packaging and let your pet try the product during normal, supervised play. If it isn’t a good match, you can request a return within this period.

Return Conditions

To qualify for a return under our 30-day satisfaction guarantee:

  • Provide your order number or another proof of purchase.

  • Return the product with the accessories originally included, such as detachable tails and charging cables.

  • Remove loose pet hair, food, and catnip before packing the item, following its cleaning instructions.

  • Use the original packaging where possible, or suitable protective packaging.

Opening the packaging or showing minor signs of a brief, supervised trial will not automatically disqualify your return.

Damage caused by misuse, unauthorized modifications, or use contrary to the product instructions is not covered by this satisfaction guarantee. Normal wear from extended use is also excluded. These exclusions do not affect claims involving defective products or items that do not match their description.

How to Request a Return

Email domimipet@gmail.com within 30 days of delivery and include:

  • Your order number.

  • The name or email address used for the order.

  • The item you would like to return.

  • A brief description of the issue or reason for returning it.

For damaged, faulty, or incorrect items, please include photos or a short video where possible to help us resolve the issue.

We’ll review your request and provide return instructions and the correct return address. Please contact us before sending anything back, and use the return address we provide rather than the address printed on the delivery package.

Return Shipping & Fees

For returns that qualify under our 30-day satisfaction guarantee, we will provide a prepaid return label or arrange return shipping at our expense.

We do not charge a restocking fee.

Please use the return method we provide. If you arrange your own shipment without contacting us first, we may be unable to reimburse that shipping cost.

Damaged, Faulty, or Incorrect Items

Please check your order when it arrives. If your product is damaged, does not work properly, has missing parts, or is different from what you ordered, contact domimipet@gmail.com as soon as possible.

We’ll assess the issue and arrange an appropriate solution, such as replacement parts, a replacement product, or a refund. We will cover any return shipping required to resolve a confirmed product fault, shipping damage, or our fulfillment error.

Your rights relating to defective or incorrectly supplied goods are not limited to our 30-day satisfaction guarantee.

Refunds

Once we receive and inspect your return, we’ll email you to confirm the outcome. If approved, your refund will be issued to your original payment method within 10 business days, or sooner where required by law.

  • Refunds cover the amount actually paid for the returned item, including applicable taxes.

  • If you return your entire order, we will also refund any original standard delivery charge.

  • Optional express shipping upgrades are not refundable for preference-based returns, unless required by law.

  • We do not deduct a shipping charge from your refund if your order originally qualified for free shipping.

Your bank or payment provider may take additional time to post the refund. If more than 15 business days have passed since we confirmed approval, please contact us.

Exchanges

If you would prefer a different product, please contact us before returning your item. We’ll confirm availability and explain the available options. Depending on the circumstances, we may process a return and refund so you can place a new order.

Your Consumer Rights

This policy does not limit your statutory consumer rights.

Where EU consumer law applies, you may withdraw from an eligible online purchase within 14 days of delivery without giving a reason. You must then return the goods within 14 days of notifying us.

Refunds under this right include the applicable standard delivery charge and are due within 14 days of your withdrawal notice. We may withhold reimbursement until we receive the goods or evidence that you have sent them back, whichever comes first. Any deduction for diminished value will be limited to what applicable law permits.

Contact Us

For return or refund assistance, email domimipet@gmail.com.